Windows 365 PC & Issue With Activating Office Apps

While trying out the ‘new’ Windows 365 PC, I came across an issue with the pre-installed Office suite. The Office activation failed and the error message below came up.

“Account Issue: The products we found in your account cannot be used to activate Office in shared computer scenarios.”

My account had Microsoft 365 Business Standard and the Windows 365 Business cloud pc licenses assigned. I was signed into the Office apps automatically using my business account though, but I could not activate it.

It is a ‘known’ issue and the problem is that the M365 Business Standard license does not work with the pre-installed Office suite that comes with Windows 365.

The fix is to uninstall the Office that came with the cloud pc and install the Office suite from your Microsoft 365 tenant portal.


Rajith Enchiparambil

Cloud Architect & Blogger with interests in Microsoft 365, AWS & Azure. I am active on Experts Exchange & TechNet forums and I am a technical author for SearchExchange. Follow me on Twitter, LinkedIn or Facebook for the latest updates. For consultancy opportunities, drop me a line.

Leave a Comment